Chiltern Business Centre, a private psychiatric practice based in Amersham, has been rated ‘good’ by the Care Quality Commission.

The practice offers outpatient psychiatric care and Intensive Short-Term Dynamic Psychotherapy (ISTDP) to patients. It is run by an individual psychiatrist.

CQC inspectors spoke with eight patients who told them the clinician treated them with dignity and respect at all times. They reported that they felt safe during their sessions and that they were appropriately challenged.

Five key questions

The CQC assesses providers against five key questions.

There are:

  • Is the service safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well led?

Chiltern Business Centre was rated ‘good’ against all of them, and therefore received an overall rating of ‘good’.

CQC findings

Inspectors identified some of the service’s key strengths.

These included:

  • The service provided safe care. Premises were suitable and clean, and the service had clear systems to keep people safe and guard against abuse.
  • The clinician developed holistic care and treatment plans. There were informed by a comprehensive assessment, conducted in collaboration with patients.
  • Care and treatment were planned and delivered in line with current legislation and best practice guidance produced by the National Institute for Health and Care Excellence (NICE). Treatment met the needs of the patients.
  • The service evaluated and reflected on the quality of care provided to ensure it was delivered to a high standard.
  • The clinician treated patients with compassion and kindness, and understood the individual needs of patients.
  • Patients were able to access care and treatment from the service within an appropriate timescale for their needs. The clinician had alternative pathways for people whose needs they could not meet.
  • The service was well led and had a clear goal in place for what it wanted to achieve. The clinician was experienced and passionate about the therapy offered.

However, issues with some equipment were identified. Inspectors also reported that the service had not conducted a legionella assessment.

Risk management processes were not always followed, and there were no documented risk management plans in place for patients where risks had been previously identified. Nor did the service always document outcome measures for patients.

The provider has been told it should make improvements in these areas.

Feed back now

Don’t forget, you can rate and review this service right here on our website. If you have experience of care at Chiltern Business Centre, please let us know about it.

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Published on 7 Jun, 2023

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