Penley View, a residential care home in High Wycombe, has been rated ‘requires improvement’ by the Care Quality Commission (CQC).

The home was inspected in February 2023, and was providing personal care to two people at this time.

Penley View specialises in care for adults living with dementia, learning disabilities, physical disabilities, sensory impairments and mental health conditions.

Assessing the quality of care

The CQC uses five key questions to decide whether a service is performing well. They are:

  • Is the service safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive?
  • Is it well led?

Penley View achieved ratings of ‘good’ for its caring and responsiveness. However, it was rated ‘requires improvement’ for safety, effectiveness and leadership.

Ongoing issues

Inspectors highlighted ongoing issues with mitigating health and safety risks at Penley View, and said people were placed at increased risk of harm because regulations were not being properly followed.

Difficulties with recruiting and selecting suitable staff also remained from the care home’s previous inspection in 2022, as did problems with the safe management of medicines.

Improvements had been made to the leadership of the care home, but inspectors identified that there was more work to be done in this area. The CQC issued Penley View with a list of actions to take, to ensure that the care provided for residents comes into line with regulations.

Overall, the CQC rated Penley View ‘requires improvement’. It will continue to monitor the care home and report on its findings.

You can read the full report on Penley View on the CQC website.

Your feedback

Don’t forget, if you or a loved one have experience of care from Penley View, you can rate and review the service right here on our website.

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Published on 31 May, 2023

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