Penley View, a residential care home in High Wycombe, has been rated ‘inadequate’ following an inspection by the Care Quality Commission (CQC).

The service provides support to adults living with:

  • Learning disabilities
  • Autism
  • Dementia
  • Sensory impairments
  • Mental health conditions
  • Physical disabilities.

Five key criteria

The CQC uses five key criteria to assess whether a provider is safe, effective, caring, responsive and well led.

Penley View was rated ‘inadequate’ in all areas. Inspectors found that staff at the service did not assess, monitor or manage people’s safety well. Nor did the service work well with other agencies to protect people from the risk of abuse.

In addition, the skills of staff did not match the needs of people using the service. Nor were staff always familiar with people’s needs or risks.

People were not supported to have maximum choice and control of their lives, and the policies and systems in place at Penley View did not support best practice. Inspectors reported that care and support plans were not holistic and did not capture people’s needs and aspirations.

Records showed that the service did not always consult people’s relatives about unexplained injuries. Inspectors also said that staff members did not always treat people with warmth, dignity and respect, support them to air their views or use their preferred method of communication.

Regulatory breaches

Penley View was found to be in breach of a variety of regulations. The inspection was prompted in part by concerns raised with the CQC about nutrition, delayed medical interventions and staff interactions towards a person. Enforcement action was taken to cancel the manager’s registration with the CQC.

The provider was therefore rated ‘inadequate’ overall and has been placed in ‘special measures’. This means it will have to supply an action plan that sets out how it will improve.

The CQC will continue monitoring Penley View, and its findings will inform when the next inspection should take place.

Right support, right care, right culture

Health and social care providers are expected to guarantee autistic people and people with learning disabilities the choices, dignity, independence and access to local communities that most people take for granted.

‘Right support, right care, right culture’ is the statutory guidance that supports the CQC to make judgements about services that provide support to people with a learning disability and/or autistic people. Penley View was not able to demonstrate that these underpinning principles were being met.

Staff did not plan effectively with people who might experience periods of distress in order to make sure that restricting their freedoms would be a last resort. People did not always receive kind and compassionate care, and the service failed to evaluate the quality of support it was providing.

The CQC’s full report is available on its website.

Share your view

Don’t forget – if you or a loved one has experience of care from Penley View, you can rate and review the service right here on our website.

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Published on 16 Mar, 2023

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