Aylesbury Supported Living Service has been rated ‘inadequate’ by the Care Quality Commission (CQC).

The service is a personal care provider for adults under 65 with physical and learning disabilities, run by Fremantle Trust.

It was inspected in December 2022. At this time, it was providing support for 27 people across four sites in Aylesbury and the surrounding area.

A focused inspection

At its previous inspection in January 2022, Aylesbury Supported Living service was rated ‘requires improvement’.

Its latest inspection focused on the key questions of whether the service is safe and well led. Aylesbury Supported Living Service retains its previous rating of ‘good’ against the key questions of whether it is caring, responsive and effective.

While people reported positive experiences of using the service and inspectors noted some improvements, the overall rating for Aylesbury Supported Living Service has dropped to ‘inadequate’.

Issues with safety and leadership

The CQC found that Aylesbury Supported Living Service “was not able to demonstrate how staff were meeting all the underpinning principles of Right support, Right care, Right culture”.

  • Right support: Staff did not always follow or act in accordance with the Mental Capacity Act 2005. People’s consent to their care and treatment was not always sought. Nor did staff always support people with their medicines in a way that effectively managed health conditions.
  • Right care: People received kind and compassionate care and staff protected people’s privacy and dignity. However, there were some instances of institutional care in how one of the supported living settings was run.
  • Right culture: People’s quality of life was not enhanced by a culture of improvement. Managers did not have effective oversight of practices in all the supported living settings, leading to inconsistencies in care.

The CQC will meet with the provider to discuss the changes they should make. Buckinghamshire Council will work with the CQC to monitor progress, and the CQC will use the information it receives to decide when it will conduct another inspection of Aylesbury Supported Living Service.

The full report on Aylesbury Supported Living Service can be downloaded from the CQC website.

Don’t forget – if you or a loved one have experience of care from this provider, you can rate and review them right here on our website.

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Published on 15 Feb, 2023

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