We wanted to hear about people’s experiences with this provider.
We used a set of questions to guide our conversation. It covered topics such as:
- what did people like doing at Talkback?
- what skills had they improved since attending the site?
- what would they like to change?
- how did they feel about the service?
Why did we do this project?
In 2021-22 we are looking at COVID-19 response and recovery in Health and Social Care. Together with our interest in lesser heard voices, we decided to visit locations where community opportunity services are provided. We wanted to hear from those who attended these in Buckinghamshire. We wanted to find out about what they gained from the experience and how it promotes well-being and self-reliance. We also wanted to identify good practice and ways to improve service delivery.
Our findings and recommendations, together with the response from Talkback, can be found in our report below:
Published on 8 Mar (updated 30 Mar)