Safe Haven is a mental health crisis support service for anyone living in Buckinghamshire aged 18 years or over. The services will now run 7 nights a week.

A mental health crisis is different for everyone and could range from a person feeling like they are struggling and unable to cope, to having thoughts of harming themselves or ending their life.

Provided initially in a partnership by Bucks Mind and Oxford Health NHS Foundation Trust, the service is now joined by new partners. These are Connection Support, Citizens Advice Buckinghamshire and The Oasis Partnership. The new partnership offers mental health support. This can also be catered through advice around employment, housing, debt or substance misuse.

Tracy Rogers, Service Manager, said:

Safe Haven allows people to talk openly about how they are feeling with a friendly and supportive member of staff. They do this without fear of being judged. We support people to manage their mental health better. Also, to understand where to go for help in their local community. We work collaboratively with our service users to empower them. However, we also offer reassurance in that we continue to be here seven nights a week, should they need us.

Feedback from recent service users:

[Safe Haven is] always there when I am in crisis. It helps me be less on my own with my thoughts.

My Support Worker was positive and I felt quite good speaking to her. I was also able to have a bit of a laugh and smile after a tough day. That’s nice.

In 2020-2021, Safe Haven supported 1,569 local people and, with the expansion of the High Wycombe service, will now be able to help even more people. Furthermore, on 224 occasions, service users attended Safe Haven rather than A&E, helping to ease pressure on the NHS emergency services.

High Wycombe Safe Haven is open 7 nights a week from 6.30 pm to 12 midnight (call from 6 pm, last entry at 11 pm) 01494 218098.

Aylesbury Safe Haven is open Sunday, Monday, Tuesday and Wednesday from 6.30 pm to 12 midnight (call from 6 pm, last entry at 11 pm) 01296 453017.

Published on 10 Sep (updated 27 Sep)

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