We have worked closely with Buckinghamshire Council to look at the experiences of people leaving healthcare.

In January 2019, we published a report about the experiences of people using the Council’s Reablement service and the Buckinghamshire Healthcare NHS Trust’s Rapid Response and Intermediate Care service. Buckinghamshire Council then asked us to get more feedback from people who use the Reablement Service. In March 2020 we talked to more people about their experiences of this service. Our conversations were about experiences that took place before the coronavirus (COVID-19) outbreak.

You can download and view the full report below.

The Council have now provided this response:

The work undertaken by Healthwatch Bucks is essential in helping to give a voice to those experiencing services. From the Council and the wider health and care system in Buckinghamshire. The organisation’s work offers important evidence of the effectiveness of services. It also identifies changes needed to improve these vital services.

Whilst this report related to people’s experiences of services pre-pandemic, there are still useful lessons to be learned. As a result of changes made during Covid, partners are currently working on improvements to hospital discharge. The Healthwatch Bucks report recommendations are being considered as part of this project. In addition, the team has sought the views of Healthwatch Bucks in the development of the new Home First pathway.

I would like to express my thanks to Healthwatch Bucks for continuing to champion the voice of Buckinghamshire residents. They provide essential evidence to inform service improvement.

This response also mentions our “Going Home” project from June 2020. Here we looked at patients’ experience of being discharged from hospital. We developed a questionnaire with Buckinghamshire Healthcare NHS Trust, Frimley Health NHS Trust and Buckinghamshire Council. We collected responses from December 2019 to February 2020.


Back on Track 2 – Report

Published on 29 Sep, 2021 (updated 12 Oct, 2021)

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