In June we published a report called ‘Accessing Remote Appointments in Bucks’.
Whilst many people have been able to adjust to having their doctor’s appointments by telephone or online, there are some who have difficulties with these types of appointments. As a result of this, we wanted to hear from these people.
We wrote to Buckinghamshire Clinical Commissioning Group (CCG) asking them for a response to our recommendations.
Some of the recommendations we made are below:
- encourage general practice staff to follow the core principles laid out in ‘Good Communication with Patients’ (for example practice learning time)
- doctors and practices should not use withheld numbers when contacting patients
- to introduce a ‘safe word’ or password with patients to ensure that they know that a call from their practice is genuine
- doctors and practices should ask the patient if they feel that they are in a safe and private environment and that they are comfortable with using the technology in use
Lastly, we would like to say thank you for responding to our recommendations.