Between April 2020 and March 2021 there were over 2.3 million general practice appointments in Buckinghamshire. Almost half of these were held remotely.

Whilst many people have been able to adjust to having their doctor’s appointment by telephone or online, there are some people who have difficulties with these types of appointments. This may be due to:

  • disability or health conditions
  • no access to the necessary technology needed or an inability to use it
  • issues with communicating over the phone

We wanted to hear from these people. From January to March this year we heard from 30 people across Buckinghamshire who had had at least one remote doctor’s appointment. They fell mainly into the following groups:

  • those over 65, including those with dementia
  • those with ASD, a mental health condition or learning disability

We wanted to know what made remote doctor’s appointments difficult for them so that we could recommend improvements for this type of appointment. We have passed our findings to the Buckinghamshire Clinical Commissioning Group (CCG) to work with GPs to improve their services. Healthwatch Bucks will publish their response when we receive it.

Accessing Remote Appointments Report

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