We recently published a report about peoples’ experience of health and social care services during the coronavirus/COVID-19 outbreak.

As part of the survey, we asked people where they looked for information they trust. The results showed that websites of local organisations were important to people looking for information they could trust. Therefore, this makes it vital that websites provide clear and timely information. Also, it is easy to find and meets the needs of the user.

In October we published a report called ‘information about services on dentist and GP websites during the coronavirus outbreak’. We wanted to find out what dentist and GP websites said about how they were working during this time.

We also wrote to Buckinghamshire Health NHS Trust (BHT) about their website. Our letter suggested that details about changes to services should be updated on the website itself at the same time as they communicated through press releases and on social media.

Thank you to BHT for responding to our letter.

Letter from Healthwatch Bucks 

Response Letter from BHT

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