In October we published a report called ‘information about services on dentist and GP websites during the coronavirus outbreak’. We wanted to find out what dentist and GP websites said about how they were working during this time. We used a mystery shopper approach.

Some of the recommendations for dentists were:

  • Make more use of their websites to provide clear information to patients.

We had a great response from the Dental team in NHS England and NHS Improvement – South East.

We discussed the contents of the attached Healthwatch report at the Thames Valley Local Dental Network meeting on Friday 20th November. We agreed with the recommendations in relation to the contents of the Dentists’ websites and have proposed to issue this advice to practices across the South-East in the newsletter we send out at intervals…

Our recommendations were included in their November newsletter. We will be doing a follow up to see what changes have been made to dentist websites in Bucks.

Some of the recommendations for GPs were:

  • Provide key information on the homepage (or in one place clearly labelled from the homepage) under a heading such as “How we’re working at this time”
  • Include links to advice or include generic information provided by others (rather than producing their own text) to reduce the need to keep updating.

We would like to thank those who responded to our recommendations.

Response from Buckinghamshire Clinical Commissioning Group 

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