A review of reports by five local Healthwatch has shown consistent themes affecting health inequalities.
This review was undertaken on behalf of the local Healthwatch in Buckinghamshire, Wokingham, West Berkshire, Reading and Oxfordshire. It was then submitted to the Buckinghamshire, Oxfordshire and Berkshire West Integrated Care System (BOB ICS).
The review covers 21 reports published by the five local Healthwatch in 2018-2019.
The reports include views of 1200+ people. Which are, those experiencing homelessness, mental health needs and learning disabilities. Also, people seeking asylum and people who were pregnant, LGBTQ+, Black, Asian and Minority Ethnic. It also included views of military veterans and boaters.
The two consistent themes were the need to improve communication and access for these groups.
Therefore, we have called for the patient experience to be systematically and transparently measured to drive improvements.