The coronavirus (COVID-19) outbreak changed the way care was provided to those who live in care homes.

As well as hearing from those who live in, or visit local care homes, Healthwatch Bucks wanted to hear about the experiences of people who work in Buckinghamshire care homes.

We ran an online survey from March 16th to May 31st when care homes made the greatest changes.

We asked people about:

  • COVID-19 testing
  • Hygiene, Personal Protective Equipment (PPE) and Training
  • Raising Concerns and Mental Health Support
  • Staffing Levels
  • Movement around the home
  • Meaningful Activities and Visitors

We had a great response to the survey.

This report summarises the feedback we received and makes recommendations aimed at improving life for those working in a care home. We have asked commissioners and care home providers for their responses to our recommendations. We will publish these when we receive them.

You can read about what people told us in our main report below. There is also a summary report showing just the high-level findings and our recommendations.

Care Home Report

Care Home Summary Report

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