The coronavirus (COVID-19) outbreak changed the way care was provided to those who live in care homes.

Healthwatch Bucks wanted to hear about the experiences of people who lived in, or normally visited, Buckinghamshire care homes.

We ran an online survey from March 16th to May 31st when care homes made the greatest changes.

We asked people about:

  • communication between residents, staff, and family
  • movement around the care home
  • meals and snacks
  • activities and visitors
  • keeping safe, hygiene and staffing levels.

We had a great response to the survey.

This report summarises the feedback we received and makes recommendations aimed at improving life for those living in a care home or those who would normally visit them. We have asked commissioners and care home providers for their responses to our recommendations. We will publish these when we receive them.

You can read about what people told us in our main report below. There is also a summary report showing just the high-level findings and our recommendations.

Care Home Report

Care Home Summary Report

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