Local health and social care services provided a wide range of information during the coronavirus (COVID-19) outbreak. We wanted to see what dentist and GP websites said about how they were working during this time.

We used a mystery shopper approach to review dentist and GP websites. We looked to see:

  • what information there was on dentist websites about how to get treatment when the surgeries had to be closed (in May)
  • what information there was on dentist websites about how they were working when they could reopen (in June)
  • what GP websites said about how they were delivering services (in July).

This report summarises what we found. It also makes recommendations aimed at improving the way GP and dentist websites provide information about their services. We have asked commissioners and providers of services for their responses to our recommendations. We will publish these when we receive them.

Information about Services Report

Published on 14 Oct, 2020 (updated 18 Dec, 2020)

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