Buckinghamshire Healthcare NHS Trust (BHT) has funded us to apply our established ‘Enter and View’ approach to a series of five ‘On the spot’ visits.

For the final series of visits, we asked people how BHT Trauma and Orthopaedics service (T&O) could be improved. We talked to people at 10 clinic sessions.

You can rate & review your own care on our website.

Our report summarises the range of views we heard and includes BHT’s response to our recommendations.

Please note this feedback was collected in October 2019.  Since then, BHT have made changes to the way outpatient appointments are provided as a result of COVID-19.

We are pleased to see that BHT said in their response that:

The insight provided by the report has been useful in informing the necessary move to remote appointments via phone or video call. We will continue to use the insights from this report to inform both the current management of our services and how we carry out future transformations relating to outpatients; not just in trauma and orthopaedics but also in the wider trust.

On the spot visit – Trauma & Orthopaedics

Response from Buckinghamshire Healthcare NHS Trust

Published on 22 Sep, 2020

This post's tags

Leave a Reply

Your contact details

If you would like us to contact you about your comment, please provide your details below. You can also contact us directly.


Please review our data protection policy. By completing this form, you agree that you have read and understood the privacy information provided, and confirm you are over 18.

Your email address will not be published. Required fields are marked *

Subscribe to the Healthwatch Bucks email newsletter