Buckinghamshire Healthcare NHS Trust (BHT) has funded us to apply our established ‘Enter and View’ approach to a series of five ‘On the spot’ visits.
For the final series of visits, we asked people how BHT Trauma and Orthopaedics service (T&O) could be improved. We talked to people at 10 clinic sessions.
Our report summarises the range of views we heard and includes BHT’s response to our recommendations.
Please note this feedback was collected in October 2019. Since then, BHT have made changes to the way outpatient appointments are provided as a result of COVID-19.
We are pleased to see that BHT said in their response that:
The insight provided by the report has been useful in informing the necessary move to remote appointments via phone or video call. We will continue to use the insights from this report to inform both the current management of our services and how we carry out future transformations relating to outpatients; not just in trauma and orthopaedics but also in the wider trust.