It’s more important than ever to ensure care homes are treating people with dignity, kindness and respect. Our annual Dignity in Care report allows us to celebrate good examples of care as well as highlight areas in which improvements can be made.

Over the past year, we visited 21 care homes where adults live with residential and/or nursing care. In addition, we made 3 ‘Enter & View’ style visits to houses where people supported to live where they do. Eighteen of these homes have put at least one of our recommendations in place.

In response to our report, Gillian Quinton, Corporate Director (Adults, Health and Housing) at Buckinghamshire Council wrote:

This is a detailed report which gives useful information about the way care and support is provided in Buckinghamshire. Buckinghamshire Council recognises the work that has gone into producing the report. On behalf of the Council, I would like to thank Healthwatch Bucks for their continued support and commitment to improving services for residents in Buckinghamshire.

… The report shows a number of areas where small changes can make a big difference for residents. For example, printing menus and activity schedules and having picture versions available can support residents to access information independently. This means they don’t have to rely on staff. However, the report also shows some of the difficulties caused by staff shortages. This includes reducing choice and independence for some residents…

Take a look at our full list of care homes visited

You can read the full report below.

Dignity in Care Annual Report 2019/20

Buckinghamshire Council Response to Recommendations

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8 comments on "Dignity in Care Annual Report 2019-20"

  • Commenter said on 31st August 2020

    Putting social care on a sustainable footing, where everyone is treated with dignity and respect, is one of the biggest challenges we face as a society. It’s now been 10 years since funding levels for social care were adequate, and the cracks are turning into chasms.

  • Commenter said on 10th September 2020

    Fix the crisis in our social care now !! The distinction between health and social care is completely arbitrary and causes all sorts of problems . It works against joined-up thinking and prevents treating patients holistically – with both their health and social needs catered for. So where is the plan to fix the care crisis ?

  • Commenter said on 15th September 2020

    End isolation in care. The continued isolation of older people in care is putting their human rights at risk. Months after the care homes went into lockdown, many older people are still unable to see their family and friends. The impact of months of isolation on older people in care has been devastating. Now we are hearing that care homes are still being allowed to take in Covid-19 patients. The latest guidance from the Department of Health and Social Care says that those who test positive for Covid can be transferred into care homes, as long as they are kept in isolation. Care staff, already facing burn out, will be doing what they can to fill the void but cannot replace the support and love of family and friends. We need to achieve a better balance between protecting people from the virus and protecting their well-being !

  • Commenter said on 5th November 2020

    The importance of proper health and social care has never been felt more keenly, but a lack of funding and severe shortage of skills are still holding the sector back. Given the current emphasis on creating integrated care systems and the impact of the COVID-19 pandemic, never has it been more vital to deliver connected, cross-organisation care. If the pandemic isn’t enough of a signal for decision-makers, legislators and leaders of this country to align the way healthcare and social care work together, then I don’t know what is !

  • Commenter said on 13th November 2020

    Dignity is a word much used, seldom interpreted and too rarely experienced by older people when they need care.

  • Commenter said on 24th November 2020

    Council resources have been stretched to near breaking point over recent years, meanwhile the number of people with dementia is forecast to increase rapidly. Last year more than half of dementia patients in England were not granted their legal right to a review to check there were receiving enough support. There is no excuse for allowing some of the most vulnerable in society to slip through the cracks in the care system, and to expect them to be the ones to pick up the pieces.

  • Commenter said on 3rd December 2020

    As of now, the continued isolation of older people in care is creating a human rights crisis. The sudden loss of contact with family and friends is causing untold distress to many older people, particularly those with conditions like dementia. This is having a devastating impact on older people in care and jeopardising fundamental human rights, including their well-being, autonomy, family life and dignity.

  • Commenter said on 2nd February 2021

    Successive governments have failed to grasp the nettle of social care funding, with proposals rubbished by political opponents as a “Death Tax” or “Dementia Tax”. Consequently, social care reform has been kicked down the road for decades and the result is a fragmented system in danger of imminent collapse. Looking at the current system from the patient’s perspective, it is immediately clear that its operation is not at all driven by patient need. Rather, its behaviour is driven entirely by cash shortages, which generate perverse behaviours that are both harmful to patients and staggeringly inefficient.

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