It’s more important than ever to ensure care homes are treating people with dignity, kindness and respect. Our annual Dignity in Care report allows us to celebrate good examples of care as well as highlight areas in which improvements can be made.

Over the past year, we visited 21 care homes where adults live with residential and/or nursing care. In addition, we made 3 ‘Enter & View’ style visits to houses where people supported to live where they do. Eighteen of these homes have put at least one of our recommendations in place.

In response to our report, Gillian Quinton, Corporate Director (Adults, Health and Housing) at Buckinghamshire Council wrote:

This is a detailed report which gives useful information about the way care and support is provided in Buckinghamshire. Buckinghamshire Council recognises the work that has gone into producing the report. On behalf of the Council, I would like to thank Healthwatch Bucks for their continued support and commitment to improving services for residents in Buckinghamshire.

… The report shows a number of areas where small changes can make a big difference for residents. For example, printing menus and activity schedules and having picture versions available can support residents to access information independently. This means they don’t have to rely on staff. However, the report also shows some of the difficulties caused by staff shortages. This includes reducing choice and independence for some residents…

Take a look at our full list of care homes visited

You can read the full report below.

Dignity in Care Annual Report 2019/20

Buckinghamshire Council Response to Recommendations

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