Today Healthwatch England launched the #SpeakUp2020 campaign, encouraging everybody to speak up about what would make health and social care services better for their communities.

We need the support of local people in Buckinghamshire to tell us their views, to help make care work for everyone.

Tell us your views

Whether it’s about your access to services, your experience of care or your follow up treatment, we want to hear from you.

Go to survey

We share your views with the decision makers across the NHS, social care sector and Government to ensure that improvements to services are informed by people’s experiences.

Currently, the top concerns across England are:

  • Mental Health
  • Hospital Care
  • Social Care

What could be improved in Buckinghamshire?

We want to hear about your experiences: What was good about the support you received? What could have been improved? What could have been better? Your stories help us identify and investigate the issues that matter to Buckinghamshire.

It only takes five minutes to speak up, but by sharing the changes you want to see, you are helping improve care for everyone. It’s that simple.

Sir Robert Francis, Chair of Healthwatch England, said:

Listening to people’s experiences and understanding what they want to see done differently often provides practical solutions that help hospitals, GP surgeries and care services better manage their increasing demands being placed on them.

At Healthwatch this is what we do. We take the time to listen, and encourage others, especially leaders, across health and social care to do the same. This builds vital insight and understanding that helps makes services make the right changes.

Share your story and help Healthwatch to achieve the goal of collecting the experiences and views of more than 1 million people across England every year by 2023. If it matters to you, it matters to someone else.

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6 comments on "SpeakUp2020: Share your views and help make the NHS better"

  • Commenter said on 29th January 2020

    I am appalled to hear that Pharmacies are no longer providing patients with filled dossette boxes for their medications. I am convinced that this can only lead to more expense in the long run with patients either not taking their meds at all, incorrectly or overdosing. Who will supervise these patients medications???
    Pharmacies used to get an allowance from the PCT for dosette boxes – many very well spent.

    • Healthwatch Bucks replied on 21st February 2020

      We’ve looked into this and checked our findings with Bucks Clinical Commissioning Group Medicines Management Team. There has been no change to the guidance or law in this area.

      Community pharmacists DO have a duty to make “reasonable adjustments” should a patient meet the criteria of the Equality Act (previously the Disability Discrimination Act). Adjustments might include larger print on labels; easier to open caps; or a compliance aid, like a dosette box. The pharmacist should discuss the most suitable adjustment with the patient or their carer. Any adjustments should be free of charge.

      The community pharmacist may agree to supply dosette boxes to other patients. They may do this for free or may charge the patient.

      Some community pharmacists may have previously provided this service for free and may now be asking for a fee. If this is the case, the community pharmacist should have checked the patient’s needs in line with the Equality Act, before making this change.

  • Commenter said on 31st January 2020

    People enter the health and social care system when they are at their most vulnerable. They are quite often kept in the dark about provision of information and advice. With NHS Continuing Health Care marking the boundary between healthcare and social care, all too often people slip into that void where no one gives them the advice they need. Whether applying for themselves while living with a serious health condition(s), or applying for someone close to them, without good support and information the experience can be a distressing one. Since its introduction, the application and assessment process for NHS Continuing Health Care has been incredibly complex. Many people do not know it exists until very late on in their journey through the health and social care system. Signposting to NHS Continuing Health care should come from health and social care professionals but this rarely happens. This needs to change! The system is complicated, confusing and intimidating. The CCG and local authority need to ensure that there is a clear process for health and social care professionals to proactively signpost individuals to NHS CHC, as well as promoting experienced, independent advocacy and support at every stage.

  • Commenter said on 14th March 2020

    Information about Continuing Health Care needs to improve, not just in Bucks but across the whole country. For tens of thousands of people, this struggle to pay healthcare bills could have been avoided. The NHS has a little-known funding programme called NHS Continuing Healthcare which means those people with a complex ongoing illness can apply for an assessment. The NHS is to blame for not making it clear what options are available. This has been going on for years and years. The National scandal continues, and nothing seems to change.

  • Commenter said on 19th March 2020

    Social care is still a ticking time bomb. Will there ever be any money left for social care? The Budget was delivered last week and although it was strong in the short-term measure to help with the current coronavirus situation, it was desperately weak on the long-term health challenges. Social care has been overwhelmed by the current events. If the government had done the right thing and made it more robust we would all be in a much better position. The total absence of any new commitment on social care is a disgrace. Let’s hope we hear some positive news soon – preferably this week.

  • Commenter said on 1st May 2020

    What we need is an integrated approach. We shouldn’t have a difference between social care and health care because it’s all about peoples lives, peoples health, making people better or helping them live well with whatever conditions they’ve got. As long as we have Social Care being means tested and not under National control and not free at the point of use we are going to continue to have this tassel between NHS and Social Care with the NHS trying to pass people off into Social Care without the money!! No one has got past the political apathy to solve this. Frankly, it’s a mess. You have to treat these two things as one system.

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