Reablement and the Rapid Response and Intermediate Care Services help people regain their independence after injury or time in hospital. This could mean that people don’t need to move to residential care before it is necessary.


In January 2019, we published a report about users’ experiences of Reablement, Rapid Response and Intermediate Care services. We knew that these services were in the process of joining together. We undertook in-depth interviews with 10 people to find out more about their experience of the services.


Our report found that many users felt the staff were rushed, that they weren’t involved in the planning of their care, and that they were sad or worried when care came to an end. It also gave recommendations aimed at


  • improving the user experience at the end of care
  • making sure users are involved in the planning stages
  • making sure staff have enough time to spend with service users


We wrote to Buckinghamshire Healthcare NHS Trust and Buckinghamshire County Council to find out what progress had been made.

“We fully endorse the recommendations as good practice in line with our service protocols. We recognise that what we believe we have explained is not always what people hear and it is really helpful to have independent feedback to strengthen and improve our processes. We believe that these changes have resulted in a better experience for users of our reablement services.

We would like to thank Healthwatch Bucks for the work they undertook with us and for providing the very useful recommendations that help us to continually improve our reablement provision.”


We are pleased to hear how the measures that have been put in place in response to our recommendations are directly improving the user experience of reablement service.


Read the full report and response below

Back on Track Follow Up Report Nov 2019.docx

Back on track – joint ICP response FINAL.docx

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