We observed a rise in negative feedback for the Chiltern Adult Mental Health Team (CAMHT). We had written to the Oxford Health NHS Foundation Trust to highlight this and the Trust had written back explaining how it proposed to tackle the issues raised. We wanted to find out more about what users thought of the services provided. This should help the Trust take action.

We asked mental health users about their experiences of Community Mental Health services in Buckinghamshire. We asked for feedback on the Valley Centre, the Whiteleaf Centre and Amersham Health Centre. We also invited general feedback about their experiences.

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Community Mental Health Survey results

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2 comments on "Community Mental Health Team – Survey Results"

  • Commenter said on 3rd January 2020

    This is a good report overall, and I have seen you’ve used all my positive comments, but what about the others? Like the serious human rights violations and safety issues in regards to Oxford Health? They seem to be brushed over (like all organisations seem to do). Isn’t this supposed to be an the one organisation for holding such places accountable for adhering to acceptable standards in health care?

    • Healthwatch Bucks replied on 12th February 2020

      We try but the legislation for Local Healthwatch only gives us the “power” to make recommendations. The Care Quality Commission (CQC) is responsible for ensuring that acceptable standards of healthcare are adhered to. We have shared this report and the feedback we have received with them. We have also had discussions with the Quality Team at Bucks Clinical Commissioning Group.

      This report does not mark the end of our work in this area. We are still actively looking at the Community Mental Health service in Bucks.

      We will also follow-up on the specific recommendations of this report in March 2020.

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