In May this year we were out and about across Bucks talking to people to understand what they know about the Live Well Stay Well service.

Live Well Stay Well is a free service that helps people to lose weight, quit smoking, get more active, feel happier or manage their diabetes. They can also support you with the emotional challenges of managing your long-term condition.

What did we do?

We surveyed 250 Bucks residents to find out if they:

  • If they knew what Live Well Stay Well can offer help and support with.
  • If they had used the service and what they thought of it.
  • If they think they might use the service and what they would consider using it for.
  • Reasons why they wouldn’t use the service and what they would use instead.

We also asked people if they had tried to get more active, lose weight, feel happier/less stressed, manage diabetes or stop smoking in the last year.

What did we find?

  • Despite many people taking steps to improve their own health, awareness levels of Live Well Stay Well are low. This included most of the people with a long-term condition
  • The people who would use Live Well Stay Well would mostly use it for help with losing weight and/or getting more active
  • The people who wouldn’t use Live Well Stay Well are happy to take steps on their own to improve their health or they would prefer to see their GP/other service
  • The majority of the people who had used Live Well Stay Well were happy with the service and told us they knew about the other services on offer.

Our recommendations

We recommend that Buckinghamshire CCG, Buckinghamshire County Council (Public Health) and Parkwood Ltd increase awareness of

  • the range of Live Well Stay Well services. Particularly to those with Long-Term conditions and professionals they are likely to be in contact with.
  • the benefits of the Live Well Stay Well services to patients and referrers.
  • Live Well Stay Well services that help people to ‘self-manage’ their health. For example, services that are free or low cost e.g. weight loss and getting more active.

And review:

  • how patient feedback will support the continued development of the design and delivery of the services on offer

What are we doing to ensure these are delivered?

We will send our findings to the people who run the LWSW service in Bucks and other people we think will be involved in putting in place our recommendations. Also, we will follow up on our recommendations in six months’ time.

We will publicise work to promote the services offered by LWSW.

All our reports are shared with Healthwatch England as the independent national champion for people who use health and social care services.


Live Well Stay Well Survey Report

Published on 6 Sep, 2019 (updated 16 Oct, 2019)

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