Buckinghamshire Healthcare NHS Trust (BHT) has funded us to apply our established ‘Enter and View’ approach to a series of five ‘On the spot’ visits.

We talked to outpatients in the waiting areas. We heard a wide range of views about their experiences of making an appointment and visiting the hospital. Our report includes a link to BHT’s response to our recommendations.


On the spot Visit – Outpatient waiting areas

Response from Buckinghamshire Healthcare NHS Trust

Published on 21 Aug, 2019 (updated 7 Sep, 2020)

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