On the spot – Outpatient waiting areas

Our second visit was to hear patients’ views in the Outpatient areas at Stoke Mandeville, Amersham and Wycombe Hospitals

Buckinghamshire Healthcare NHS Trust (BHT) has funded us to apply our established ‘Enter and View’ approach to a series of five ‘On the spot’ visits.

We talked to outpatients in the waiting areas. We heard a wide range of views about their experiences of making an appointment and visiting the hospital. Our report includes a link to BHT’s response to our recommendations.

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On the spot Visit – Outpatient waiting areas

Response from Buckinghamshire Healthcare NHS Trust

Published on 21 Aug, 2019 (updated 7 Sep, 2020)

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