In March 2018, we published a report that looked at the experiences of people using telecare services provided by Bucks County Council (BCC).

We recommended that BCC:

  • put auditable processes in place to verify that all new and existing service users and/or their relatives know: how to use their equipment; how to check their equipment is working; who to contact if it goes wrong and how to request changes to their telecare package.
  • check that information explaining how the equipment works and what to do if it goes wrong is available in formats that are accessible to all and have a process in place to confirm that users get this information in the best format for them.

You can see how BCC has fulfilled these recommendations in their response below.

Downloads

Staying Safe, Staying Home – Follow-up

Response from BCC on Staying Safe, Staying Home

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