Congratulations are in order for Bucks Healthcare Trust (BHT) on improving their CQC rating to ‘Good’ and ‘Oustanding’ for caring.
This is great new for the trust after the CQC gave them a rating of ‘Requires Improvement’ in their last inspection.
As you can see from the 2 CQC summaries above, the 2016 inspection showed that safety and leadership were the main areas for improvement. Now, safety is much better, and caring is Outstanding, but leadership could still do with some work.
Mike Mackenzie, a spinal patient benefitting from the Trust’s services for over 25 years, said,
The care and attention I’ve received from therapists and medical staff has given me great independence. I have always been treated with great dignity, compassion and respect. On a number of occasions I’ve fortunately survived life threatening situations and thanks to the expertise and dedication of the staff at BHT, I have been able to lead an adventurous and exciting life and continue to do so.
Our Chief Executive, Thalia, said,
We’re really pleased to see how much BHT has improved, especially for their Outstanding rating in care. We’re excited to continue to work with them and making sure the patient voice is heard through future development.
In the report, the CQC inspectors were particularly impressed by the way in which:
Patients were empowered and supported to manage their own health, care and wellbeing and to maximise their independence.’
Inspectors noted: how staff took the time to interact with people who used the services and those close to them in a respectful and considerate way.
Also how: ‘staff cared for patients at the end of their life with compassion… Without exception staff were caring, considerate and passionate about getting it right first time for patients.’
CEO Neil continues:
We are looking forward to building on our achievements and maintaining the pace of change to transform our culture, workforce and tackle inequalities – for both patients and staff. We are fully aware of the challenges that lie before us, particularly in regards to sustaining safe staffing in our community inpatient wards. We are looking at a number of options to ensure we can continue to deliver the best possible outcomes and experiences for our patients.
You can read the full report on the CQC website.