In June 2018, we did an Enter and View at Westongrove Partnership. The partnership is made up of the Wendover Health Centre and Bedgrove Surgery.

Why did we do a follow up?

We wanted to know what the partnership had done to make the experience for patients better following our report.

What did we recommend last time?

Both Surgeries

  • When booking appointments, consider the needs of patients who do not have English as their first language and ask if a longer appointment would be helpful to them
  • Work with their Patient Participation Group to
  1. Find out what patients think about the telephone and online booking system
  2. Create a notice board for patient involvement, including information on the patient participation group, compliments and surgery performance (e.g. Friends and Family Test results)

Wendover Health Centre

  • To help patients with hearing loss; review the layout of the waiting rooms and consider the use of on-screen and call out systems
  • Inform patients about children’s toys and infection control
  • Ensure that the self-check-in machine gives clear information to patients on what waiting room they need to go to

Bedgrove Surgery

  • Review the seating available in the waiting rooms to ensure it meets the need for those with mobility issues
  • Consider the positioning of seated areas in keeping a consistent temperature for patients while they are waiting

What did we discover?

Overall, we are really pleased to see our report has contributed to the continuing work of the Westongrove Partnership strategic plan to improve patient experience.


Follow-up Letter to Westongrove Partnership

Westongrove Partnership Follow Up Report


Please note

Since our first Enter and View visit, the Aston Clinic has also joined the Westongrove Partnership.

Published on 20 May, 2019 (updated 27 Jun, 2019)

This post's tags

Leave a Reply

Your contact details

If you would like us to contact you about your comment, please provide your details below. You can also contact us directly.


Please review our data protection policy. By completing this form, you agree that you have read and understood the privacy information provided, and confirm you are over 18.

Your email address will not be published.

Subscribe to the Healthwatch Bucks email newsletter