On the 7th of November, we published a report on what people would go to an Urgent Treatment Centre (UTC) for.

According to our report, 42% of people said that they would go to a UTC for things they considered to be urgent. For example, severe chest pains or obviously broken bones. You would need to call 999 or go to A&E for either of these conditions.

Buckinghamshire Healthcare NHS Trust (BHT) has updated the information on their sites with the following information:

The Urgent Treatment Centre is based at Wycombe Hospital open 24 hours a day, seven days a week is GP Led and staffed by doctors and nurses.  You can go there if you need urgent medical attention but it’s not a life threatening situation

There is no A&E department at Wycombe Hospital.  If you think your life is at risk, you should call 999.

An urgent treatment centre will provide urgent treatment for a range of minor injuries and minor illnesses.   

Although you can “walk in” and book an appointment at the urgent treatment centre, if you’re worried about an urgent medical concern you should call 111 first and speak to a fully trained advisor in the NHS 111 service.

Depending on the situation, the NHS 111 team can connect you with the right service for further advice and treatment.  They can even arrange an urgent face-to-face appointment which could be at the urgent treatment centre or with the GP out-of-hours service.

If you are worried about your medical condition, you can call 111 as it is staffed 24 hours a day, 7 days a week.  The NHS 111 advisors can also assess if you need an ambulance and send one immediately if necessary.

The urgent treatment centre can treat:

  • sprains and strains
  • suspected broken limbs
  • minor head injuries
  • cuts and grazes
  • bites and stings
  • minor scalds and burns
  • ear and throat infections
  • skin infections and rashes
  • eye problems
  • coughs and colds
  • feverish illness in adults
  • feverish illness in children
  • abdominal pain
  • vomiting and diarrhoea
  • emergency contraception

Children who are seriously injured or ill, or who have sustained any head injury should not be brought to the Urgent Treatment Centre, but instead should be taken to the nearest A&E.

Waiting times at the Urgent Treatment Centre do vary, our aim is to see and treat all patients within two hours of arrival as per national guidelines.  If you have an appointment booked, you should arrive early and if you are coming by car allow yourself plenty of time to park, parking charges will apply in the hospital car park.  You should be seen within 30 minutes of your appointment time.

We would ask you not to call the Urgent Treatment Centre for waiting times as these can quickly change and hence on arrival the information may well no longer be accurate.

Published on 14 Jan, 2019 (updated 4 Feb, 2019)

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