On the 6th of December 2018, the Minor Injury and Illness Unit at High Wycombe Hospital will be renamed to “Urgent Treatment Centre”. We wanted to see how aware people are of the unit now, and how the name change might affect them.

What did we do?

We surveyed 555 Bucks residents to find out:

  • How much they knew about the Minor Injury and Illness Unit.
  • Why people would visit an Urgent Treatment Centre.
  • What people’s experiences of the Urgent Care Services are like.

What did we find?

72% of the people we surveyed had heard of the Minor Injuries and Illnesses Unit. But only 52% of people from South Bucks had heard of it.

Most people would go an Urgent Treatment Centre for reasons the NHS advise. However, 42% said they would go for conditions where the NHS would advise them to call 999 or visit A&E. Many people told us that they would go to an Urgent Treatment Centre for issues they thought were “urgent”, such as a heart attack.

Our recommendations

We recommend that Bucks Integrated Care System:

  • Promote what services the Minor Injury and Illness Unit/Urgent Treatment Centre does and does not provide. Particularly in context of the name change.
  • Put in place arrangements for people who may attend the ‘Urgent Treatment Centre’ for more serious emergency conditions. This includes mental health issues.
  • Promote the opening times of the Minor Injury and Illness Unit/Urgent Treatment Centre. Especially to South Bucks and Aylesbury Vale residents.
  • Assess the availability of X-Ray facilities at the Minor Injury and Illness Unit/Urgent Treatment Centre.
  • Promote NHS 111 as the first step in accessing urgent care, particularly to South Bucks residents.
  • Provide as much information as possible to patients on likely waiting times at the Minor Injury and Illness Unit/Urgent Treatment Centre.

What are we doing to ensure these are delivered?

  • We will send our findings to the people who run Urgent Care Services in Bucks and other people we think will be involved in putting in place our recommendations. Also, we will follow up on our recommendations in six months’ time.
  • We will publicise other organisations’ work to promote the services offered by Urgent Care Services.
  • All our reports are shared with Healthwatch England as the independent national champion for people who use health and social care services.

Read the full report below.

Urgent Care Report

Appendix 1

Appendix 2

Published on 7 Nov, 2018 (updated 12 Dec, 2018)

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