In August 2018, Buckinghamshire Clinical Commissioning Group (CCG) changed how repeat prescriptions could be ordered. This change affected the majority of patients.

Most people we heard from were not happy about the changes. We had a few comments on the story that we ran on the website, but we also received a lot of letters from concerned people. During this time, we were in close contact with the CCG and raised some of our own concerns as well.

In November, the CCG Medicines Management Team are holding a meeting to talk about how the change was handled. Healthwatch Bucks has been invited to attend, along with other stakeholders. As part of this, all of your comments have now been shared anonymously with the CCG.

There is still a chance for you to share your views. If you have any questions you’d like us to consider taking to the group, let us know. We would also welcome any further feedback about the change, good or bad.

Please contact us before 31st October ?

Published on 17 Oct, 2018

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2 comments on "Your feedback on changes to prescriptions"

  • Commenter said on 30th October 2018

    I was very disappointed at the way this was introduced by our local surgery and pharmacy. I was just handed a A4 letter from the CCG. The new system is good if you are able to use a computer and can understand your drug requirements.
    I am concerned that many patients have forgotten or been unable to to get their repeat prescriptions.What audit have the CCG or surgeries done to access the reliability of the new system?

  • Commenter said on 31st October 2018

    So like the change to repeat prescriptions, I happen to stumble across this opportunity to voice my opinion at the very last minute. No formal notification about the change in advance of the change. I only knew about it as I happen to see it on Facebook on a random post. My next prescription was due the DAY BEFORE I was due to go on a two week holiday. If I had not seen a post on Facebook about the change I would have turned up at the pharmacy expecting to collect my medicines before going away. Utterly and totally unacceptable and could have had a massive impact on my day to day life if this had happened. I am medicated for the rest of my life so I don’t understand this at all. The doctors approve all repeat prescriptions so how does it make it any different from my pharmacy ordering from me now having to remember to do it. I am competent and manage it but it will only take one forgotten prescription for my health and life to be dramatically affected. I understand the reasons why this is being implemented but it was executed appallingly. I fear for those older and less able patients who may not be able to manage this so well.

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