As well as all the other things we do, Healthwatch Bucks runs a “signposting service”. This means that if you don’t know what to do next when you are dealing with Health and Social Care, you can contact us.
We have a Services and Signposting Guide on our website. But lots of people contact us by email or by phone. Since January this year we have helped nearly 50 people work out what to do next. Many of these cases are quite complicated. Talking to our callers can take time, particularly when they are upset. And working with them to decide what they want to do next and how we can help can also be complicated. But we know that what we do can make a real difference to people in difficulty
We had a call on behalf of a vulnerable adult with mental health and mobility difficulties living in a housing association property. His boiler had been broken for nine days. The caller was concerned about the person’s physical health (as he was unable to wash) as well as his dignity. We liaised with the person concerned and then called his social worker and the Adult Social Care team. We also said that the actions suggested by the Housing Association were not appropriate (going to neighbours’ for a wash or boiling kettles to carry into the bathroom). The boiler was fixed the same day. Our client was really grateful for what we had done and ‘impressed’ with the service we provided.
So, if you know someone who is struggling with what to do next on Health and Social Care, do get them to have a look at our website or get in touch. All our calls are in confidence. You can call us on 0845 260 6216 – Monday to Thursday between 9am and 5pm – or you can email firstname.lastname@example.org. You can also leave a voicemail message. We try to respond to email and voicemail enquiries within 2 working days.