Repeat prescriptions are one of the main costs to the NHS. As the number of people with long-term conditions rises, so will these costs.

It is estimated that over-ordering, stockpiling and not using medication, costs the local NHS around £2.5 million per year. To reduce these costs, many clinical commissioning groups have made changes. These changes mean that patients must place orders on repeat prescriptions themselves. The pharmacy or supplier will not be able to do this for the patient.

This does not change how your medicine or equipment is delivered or recieved. The Electronic Prescription Service (EPS) still allows you to nominate a pharmacy or supplier to fill your prescription for collection or delivery.

There are exceptions, so please check the information carefully.

You can find out more at


Changes to Ordering Repeat Medication – Patient Letter

Changes to Ordering Repeat Medication – Information Leaflet

Published on 24 Jul, 2018

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4 comments on "Changes to ordering repeat prescriptions"

  • Commenter said on 14th August 2018

    What a fiasco the changeover was. No pre notification of what was happening thus rejected passwords etc. Should have kept to the d system, why mend it if it is not broken? Guess some IT company made,a nice profit.

    • Healthwatch Bucks replied on 14th August 2018

      Was this a change to your online access at your GP? If so, which practice was it?

  • Commenter said on 14th August 2018

    Deplorable lack of consultation.

    This change hurts the more vulnerable most.

    It serves only to try and manage a symptom rather than address the cause.

  • Commenter said on 22nd August 2018

    what a stupid self made mess that must have cost a fortune. Step 1, my pharmacy suddenly decides, without asking or even telling me – it will auto manage my repeats, but gets it wrong several times. Step 2, I tell pharmacy to stop auto ordering and that I will order when i need somthing, ie as it was. All ok. Step 3 someone suddenly decides to stop auto ordering by making me visit the busy overstretched surgery instead of ordering at the pharmacy. so now 2 trips instead of 1, even more queues at the surgery (would have been good to tell me in advance) Step 4, long discussion, almost an aurgument with the surgery receptionist who challenges my order of insulin needles as she thinks i may have too many and they will expire!?!? summary of change. i still order what i need as i did, now make 2 trips and clog up the surgery while justifying my order in public with a queue of onlookers. well done nhs, “Goal!!”

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