We wanted to find out about the patient experience of Stoke Mandeville’s hospital pharmacy, as part of the discharge process for patients.

We compiled our findings and recommendations into a report: Stoke Mandeville hospital pharmacy Enter and View. We sent the report to Buckinghamshire Healthcare NHS Trust, which runs Stoke Mandeville Hospital.

What we did

On 8th November 2017, we visited Stoke Mandeville Hospital to carry out an “Enter and View”. We talked to 28 patients or relatives in three locations in the hospital: the acute observation unit, the day surgery unit and the outpatient pharmacy waiting area.


Healthwatch Bucks had heard feedback specifically about hospital pharmacy services. We wanted to gather information about the patient experience of getting medication from the hospital pharmacy. We also wanted to identify good practice and ways to improve service delivery.

What we found

Our report highlights good practice in a number of areas, however it also recommends ways to improve service delivery.

The report recommends that patients are aware that they can talk to staff in private. It also recommends that important patient information is displayed clearly. This includes information on where patients can get advice and help with medicines when they leave hospital.

Following our recommendations, Stoke Mandeville Hospital has now set up a consultation area next to its pharmacy so patients can talk to staff in private. The Trust has also agreed to ensure all our recommendations regarding patient information and sign posting are followed.

We’d like to thank Buckinghamshire Healthcare NHS Trust for their response to these recommendations.

You can read our report and recommendations below.


Enter and View – Stoke Mandeville hospital pharmacy

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