We wanted to find out about the patient experience of Stoke Mandeville’s hospital pharmacy, as part of the discharge process for patients.
In November 2017, we carried out a visit of Stoke Mandeville Hospital. We talked to 28 patients or relatives in three locations in the hospital: the acute observation unit, the day surgery unit and the outpatient pharmacy waiting area.
We compiled our findings and recommendations into a report and sent this to Buckinghamshire Healthcare NHS Trust, which runs Stoke Mandeville Hospital.
Following our recommendations, the Hospital set up a consultation area next to its pharmacy so patients can talk to staff in private. The Trust also agreed to ensure all our recommendations regarding patient information and sign posting are followed.
We’d like to thank Buckinghamshire Healthcare NHS Trust for their response to these recommendations.
You can read our report and recommendations below.