Assistive technology such as telecare is being used more and more but we receive very little feedback from people who use it in Buckinghamshire. In light of this, we wanted to find out what people think about the telecare service they receive from Buckinghamshire County Council.
What did we do?
We developed a survey asking for people’s views on various aspects of the service and how telecare had helped them.
What did we discover?
Our survey revealed that a third of those who responded did not know or were not sure how to make sure their telecare equipment worked properly or who to contact if their equipment went wrong.
What we did next
We compiled all our findings into a report together with a set of recommendations for Bucks County Council. Among other recommendations, we stated that every user and their relatives, without exception, should know how to use the equipment, how to check it is working and what to do if it goes wrong. To read our full recommendations, you can download the report below.
We shared our findings with Buckinghamshire County Council, the Health and Wellbeing Board and the Assistive Technology Partnership Board and asked for a response. All our reports are shared with Healthwatch England as the independent national champion for people who use health and social care services.
Published on 21 Mar, 2018 (updated 26 Jun, 2018)