Please do feedback on your health and social care services as we celebrate, we change, we improve…but we can’t do it without you.
We want to hear the good, the bad and the great, the more feedback we have the more we can improve your services. We’ve already had over 1500 comments on health and social care services in Bucks.
Simply enter the name of your GP, dental surgery, hospital or care home in the search box below to leave your own star rating ***** and review and view other peoples comments:
Our 1000 voices report
Why we did it
We are dedicated to listening to you, Bucks residents’ and your experiences of health and social care services. Comments, other wise known as ‘Voices’, provide us with a picture of patient experience and we then communicate these to the people and organisations with the power to make change happen.
Voices further influence numerous projects run by us such as our community transport pilot scheme, our GP patient experience project and our study around the experience of birthing partners.
What we did
We pulled all our findings together into our 1000 voices report. This analyses, overall, what you have told us about your services. We’ve also released a second Healthwatch Bucks film that you can watch below, which celebrates the impact we’ve had over the last year.
What we found
21% of all the feedback we collected was about appointments. The majority of this feedback is negative. However, for many people, it’s not appointment availability that they are unhappy with. A significant number of complaints about appointments relate to the booking process. This might be due to a frustrating telephone system.
Quality of Treatment is the second most popular area of feedback. We have received almost as many comments praising quality of treatment (245) as we have negative comments about appointments (264).
Staff Attitudes shows a more even split between positive and negative comments. The majority of comments are praise but some people encounter unhelpful staff or uninterested clinicians. Feedback in this area varies noticeably depending on the service type involved.
You can find out more about what we’ve done by downloading the full 1000 voices report, and, although were so pleased with our results, there’s still more work to be done. Be a part of the solution and rate and review your services now!
1000 Voices Film
|GP Patient Experience Report||Dads and Maternity: Partner Experience||Dentistry Mystery Shopping 2016|
Published on 7 Jun, 2017 (updated 26 Jun, 2018)