Please do feedback on your health and social care services as we celebrate, we change, we improve…but we can’t do it without you.

We want to hear the good, the bad and the great, the more feedback we have the more we can improve your services. We’ve already had over 1500 comments on health and social care services in Bucks.

Simply enter the name of your GP, dental surgery, hospital or care home in the search box below to  leave your own star rating ***** and review and view other peoples comments:

Our 1000 voices report

Why we did it

We  are dedicated to listening to you, Bucks residents’ and your experiences of health and social care services. Comments, other wise known as ‘Voices’, provide us with a picture of patient experience and we then communicate these to the people and organisations with the power to make change happen.

Voices further influence numerous projects run by us such as our community transport pilot scheme, our GP patient experience project and our study around the experience of birthing partners.

What we did

We pulled all our findings together into our 1000 voices report. This analyses, overall, what you have told us about your services. We’ve also released a second Healthwatch Bucks film that you can watch below, which celebrates the impact we’ve had over the last year.

What we found

Appointments Infographic

 

21% of all the feedback we collected was about appointments. The majority of this feedback is negative. However, for many people, it’s not appointment availability that they are unhappy with. A significant number of complaints about appointments relate to the booking process. This might be due to a frustrating telephone system.

 

Quality of Treatment Infographic

Quality of Treatment is the second most popular area of feedback. We have received almost as many comments praising quality of treatment (245) as we have negative comments about appointments (264).

 

 

Staff Attitudes Infographic

 

Staff Attitudes  shows a more even split between positive and negative comments. The majority of comments are praise but some people encounter unhelpful staff or uninterested clinicians. Feedback in this area varies noticeably depending on the service type involved.

 

You can find out more about what we’ve done by downloading the full 1000 voices report, and, although were so pleased with our results, there’s still more work to be done. Be a part of the solution and rate and review your services now!

Downloads

1000 Voices full report 


1000 Voices Film 

Man and babyDentistry Icon
GP Patient Experience ReportDads and Maternity: Partner ExperienceDentistry Mystery Shopping 2016

Leave a Reply


Your contact details

If you would like us to contact you about your comment, please provide your details below. You can also contact us directly.

Privacy

Please review our data protection policy. By completing this form, you agree that you have read and understood the privacy information provided, and confirm you are over 18.

Your e-mail address will not be published.

Subscribe to the Healthwatch Bucks email newsletter