We wanted to find out how to make it easier for volunteer drivers to take people without their own transport to hospital appointments in Buckinghamshire.
What we did
We did four things:
- Literature review of published research into Community Hospital Transport
- Survey of existing Volunteer Car Schemes in the county
- Best practice research into car parking schemes for volunteer car drivers
- Pilot scheme – we ran a Car Parking Permit scheme with Buckinghamshire Healthcare Trust and Community Care North Bucks Hospital Car Service from 1 September to 30 November 2016
Volunteer car schemes in Buckinghamshire told us that parking difficulties were affecting their ability to take patients to hospital appointments. We wanted to see if we could improve the appointment experience by implementing a dedicated pilot parking scheme for volunteer drivers. This would build on the voluntary permit scheme that Buckinghamshire Healthcare Trust already has in place.
The results of the pilot form part of our report, written by Community Impact Bucks. It evaluates transport schemes already in existence and provides a best practice model. It further highlights the integral part that voluntary car schemes play in providing support to vulnerable members of the community:
Many people don’t have access to transport or someone who can take them to appointments. Voluntary car schemes provide a valuable support to patients over and above driving them to hospital. The permit system worked beautifully and it was great to know that there would be no parking difficulties.
Keith Coxton, Community Care North Bucks Hospital Car Service
What will we do?
The findings have been shared with Buckinghamshire Healthcare NHS Trust and other local health and care providers. Together with Community Impact Bucks we hope to explore funding opportunities to enable the scheme to be rolled out.
What can you do?
We’re always looking for feedback. You can share your experience of hospital car parking here on the website.
Published on 18 May, 2017 (updated 26 Jun, 2018)