Healthwatch Bucks identified GP services as a strategic priority for 2016/17. Most of the feedback we receive from the public relates to GP services. We also know that GPs are increasingly busy.

We therefore wanted to investigate where patient information might be improved to provide an
immediate, and in many cases low cost, improvement to patient experience.

From 3rd October to 18th November 2016 ten Healthwatch Bucks volunteers:

  • Visited 47 individual GP surgeries;
  • Viewed 55 GP surgery/practice websites; and
  • Called 61 GP surgery/practice when we knew they were closed

Our volunteers are mostly lay persons and we believe that their findings reflect those of the wider public.

The project identified a number of areas where the information provided was consistently difficult to find. We will now write to each GP surgery/practice we visited to share the findings from our visit. We’ve also created a good practice checklist for surgeries/practices about patient information. We’re working with Aylesbury Vale and Chiltern Clinical Commissioning Groups to ensure actions are taken. We’ll also share our report with Patient Participation Groups across Buckinghamshire to highlight this as a potential area they could support their GP practice with to make improvements.

Download

GP Patient Experience Report

Published on 8 Feb, 2017 (updated 26 Jun, 2018)

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One comment on "GP Patient Experience Report"

  • Healthwatch Bucks replied on 9th February 2017

    Think this is a very good report I’m on the PPG & Friends at Poplar Grove and this is a tool we can work with. It’d be great if someone from Healthwatch could attend one of our monthly meetings to discuss where we can make a difference.
    I think also a similar piece of work around pharmacies would work hand in hand..

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