We’re really pleased to announce the publication of a new report on GP Patient Experience.

If you’ve ever wondered how easy is it for you to find the information you really need when it comes to GPs, we have the answers for you.

Using carefully designed surveys our team of dedicated volunteers  looked at the availability of information in three main areas: GP information on accessibility, GP service information and patient involvement.

View the full report

Our volunteers visited 47 GP surgeries, viewed 55 practice websites and called 61 practices out of hours.

Our findings have identified a number of changes in the way GPs provide and display information that could result in immediate improvement to the patient experience.

We observed good practice across a number of areas, with many GPs excelling in terms of providing clear information for visitors.

We have however highlighted some key areas where information could be improved, this was most notably with regards to ensuring that patients are aware of locations in the surgery where they can talk privately to receptionists, and further that information about patient transport services and patient satisfaction levels is clearly placed within GP practices.

We’ve shared our findings with Chiltern and Aylesbury Vale Clinical Commissioning Groups  and we’ll be contacting GP practices with specific recommendations in due course.

Thalia Jervis, our Chief Executive said:

It’s really important that we understand patient experience from a non-clinical point of view. Our work really highlights genuine areas of good practice as well as real opportunities for low cost improvements

We’d love to hear your feedback on GPs in Bucks too! Find your practice using the search tool below and leave a review!

Look forward to hearing from you, the team at Healthwatch Bucks.

Published on 8 Feb, 2017

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