Throughout October and November, we will be out and about looking at the non-clinical side of patient experience at GP surgeries in Buckinghamshire. That is to say, what happens before you meet the doctor, nurse, midwife or other professional for your appointment. A key question during the visits is what can you find out for yourself without having to ask.

The areas we will be looking at are:

  • The waiting room experience, for example: notice boards, feedback opportunities, visibility of patient involvement opportunities
  • The out of hours’ telephone experience
  • The online experience, for example: appointment booking, prescription renewal, Patient Participation Group (PPG) information and practice news.

Through this project we hope to identify lots of examples of good practice among GP surgeries, which we’ll then share across our network, with the aim of improving patient experiences.

If you would like to find out more about this project, please contact victoria@healthwatchbucks.co.uk

Published on 5 Oct, 2016

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