We successfully completed a similar mystery shopping exercise in Spring 2015. The results of this were well received by both Bucks County Council and the NHS England South Central Dentistry Commissioners. Since primary care is one of our Strategic Priorities for 16/17 we decided to repeat the project to see what had changed.
To view the guide or to download an electronic copy, click the link below. If you would like a paper copy, or a copy in another format, please contact us.
Published on 17 Oct, 2016 (updated 30 Mar, 2022)