We were recently invited to attend the Chiltern Clinical Commissioning Group (CCG) “Equality, Diversity and Inequalities Working Party” at their offices in Amersham. I went along and presented the findings from three of our reports that focused on minority groups, which included Black and Minority Ethnic carers; Looked after Children and Gypsies & Travellers. On the whole these reports showed that those surveyed were satisfied with the services they received but there were a few areas identified for improvement. Generally, these groups have issues with not knowing where to find information and about how to access services.

In addition, I provided the group with an overview of our Voices data, reporting that a third of all feedback shows people are pleased with the quality of care when services are received. However, I also explained that there are issues reported with waiting times for treatment and access to dental and GP appointments. I also reported that people would appreciate guidance on how to register with a GP, especially with regard to eligibility.

As a result of the meeting, Chiltern CCG will be taking forward the following issues:

  • Advise the Mental Health commissioning team that some patients would prefer not to have home visits
  • Ask NHS England about qualification for, and extent of, free dental care with regard to the Gypsy and Traveller community
  • Health visitors to advise members of the Gypsy and Traveller community to encourage the registration of under 5’s with a Dentist

The “Equality, Diversity and Inequalities Working Party” meets regularly and I’ll keep them updated on the latest Voices data. I’ll similarly ensure that we share any further findings regarding minority groups with the group. You can read more about Chiltern CCG’s Equality, Diversity & Health Inequalities Strategy here.

If you have any questions about this article, please feel free to email me phil@healthwatchbucks.co.uk

Phil Thiselton
Head of Research & Intelligence

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