The urgent care services covered consisted of hospital A&E departments, a Minor Injury and Illness Unit (MIIU), NHS 111/NHS Direct, GP services for minor illness and injury and the GP out-of-hours service, and community pharmacies.
A total of 385 surveys were returned with a considerable number recording more than one visit on each survey form. This resulted in a cohort of 648 individual visits and separate Urgent Care consultations. In addition to this, Healthwatch Bucks representatives visited several hospital and primary care settings and community settings to speak to patients about their experiences.
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