The Family and Friends survey asks patients whether or not they would recommend their ward or A&E department to loved ones.

Healthwatch Bucks Manager Alex Hannaford said:

We welcome this new survey of patients, since we want to see more opportunities for patients and their families to express their opinions about the service they receive.

While participation level in the first of the monthly surveys was disappointing at around 13%, the results indicate that only 36 out of 4,500 wards and A&E services received a negative score.

In Buckinghamshire, the picture emerging from the report based on patient surveys carried out in April, May and June is mixed.

All but one of the in-patients at Stoke Mandeville who took part in the survey said they would recommend the trust.

The results were less favourable for Stoke Mandeville A&E where nearly a quarter of those who completed the survey said they would not recommend it.

One of the more disappointing results from this first survey was for Wexham Park Hospital’s Ward 5 for the elderly which was one of the few in the country to be given an overall negative score. The overall score for Wexham Park was considerably better with 445 people likely or very likely to recommend the hospital compared with 9 who would not.

The overall response rate at Wycombe Hospital was very low but all respondents said they would recommend the hospital.

Full details of the Families and Friends Test and the first sets of results for local hospitals are available on the NHS Choices website.

The friends and family test began nationally in April, after a year of pilots in the Midlands and east of England.

There are plans to further expand the test to maternity services in October, and to GP practices, community services and mental health services by the end of 2014, then to all parts of the NHS by the end of March 2015.

Published on 6 Sep, 2013 (updated 18 Nov, 2016)

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