Reception staff are unable to advise on how to obtain prescriptions or appointments. It truly is a shambles, and that's being polite.
My most basic suggestion would be to train your staff to be aware of policies and procedures, and to be consistent in the implementation of the above.
I find th ...
6 days ago
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Latest Dignity in Care visit
A lot of residents were sitting watching TV or asleep and we found little specifically designed for those living with dementia. The group activities we witnessed were engaging, but few residents were present.
Visited on 25th February 2020
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